Privacy Policy

Royal Sapphire Resorts ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our website cityhavenpro.com and services.

1. Data Controller

The data controller for your personal data is:

Royal Sapphire Resorts
171 Sterling Way
Jarrow, NE32 3AB
United Kingdom

Email: support@cityhavenpro.com

2. Data We Collect

We may collect the following types of personal data:

2.1 Data You Provide

• Name and contact details (email, phone, address)
• Booking and reservation details
• Payment information (processed securely)
• Account login details
• Enquiry and feedback forms
• Preferences and interests

2.2 Data Collected Automatically

• IP address and device information
• Browser type and settings
• Pages visited and time spent
• Referral source
• Cookie data (see our Cookie section)

3. How We Use Your Data

We use your personal data for:

• Processing bookings and reservations
• Providing customer support
• Sending booking confirmations
• Processing payments securely
• Improving our services
• Marketing (with your consent)
• Legal compliance

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil bookings and services
• Consent: For marketing and optional cookies
• Legitimate Interest: To improve services and security
• Legal Obligation: To comply with UK laws

5. Cookies and Tracking

We use cookies to improve your experience. Types include:

• Essential: Required for site function
• Analytics: Help us understand site usage
• Marketing: Deliver relevant ads

You can manage cookies through our consent banner or browser settings.

6. Data Sharing

We may share your data with:

• Payment processors (secure, PCI compliant)
• Booking system providers
• Marketing platforms (with consent)
• Legal authorities when required

We never sell your personal data to third parties.

7. Data Retention

We keep your data for:

• Booking records: 7 years (legal requirement)
• Marketing data: Until you unsubscribe
• Account data: Until account deletion
• Cookie data: Up to 12 months

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact support@cityhavenpro.com.

9. Data Security

We protect your data with:

• SSL/TLS encryption
• Secure servers in the UK/EU
• Access controls and monitoring
• Regular security audits
• Staff training on data protection

10. International Transfers

Your data is stored in the UK/EU. If we transfer data outside these regions, we ensure adequate protection through standard contractual clauses.

11. Children's Privacy

Our services are for adults 18 and over. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy. Check this page for the latest version. Major changes will be notified by email or site notice.