Legal
Privacy Policy
How CityHavenPro collects, uses and protects the personal data you share with us.
Last updated: 1 January 2026
Who we are
CityHavenPro is a residential property management company in Lisbon, Portugal. The data controller for personal data collected through this website is CityHavenPro, Avenida da Liberdade 110, 1250-146 Lisbon, Portugal, contactable at [email protected]. This policy explains how we handle personal data from this website and our services.
What we collect
When you use our form we collect the details you provide: name, email, phone, property address, property type, number of properties and your message. Our host may process technical data such as your IP address for security.
How we use it
To respond to your enquiry, prepare an assessment or proposal, provide our services, and keep records required for accounting and legal compliance. We do not use your details for unrelated marketing without consent.
Legal basis
We process data to take steps at your request before a contract, to perform a contract, to meet legal obligations, and on our legitimate interest in operating our services.
Sharing
We share data only where needed to deliver services — for example vetted contractors, referencing providers or our accountants — and where required by law. We never sell your data.
Retention
Enquiry data is kept only as long as needed to respond and a reasonable period after. Client records are kept while we provide services and for periods required by law, then securely deleted.
Your rights
Under the GDPR you may request access, correction, deletion, restriction or portability, and object to certain processing. Contact us to exercise any right. You may also complain to the Portuguese authority (CNPD).
Cookies
This site uses only what is necessary to function and loads no third-party tracking or advertising cookies.
Contact
Questions about this policy or your data: [email protected], or the office address in the footer.